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Front Office Manager mfd

Front Office Manager mfd

AccorHotelBerlin, Germany
Vor einem Tag
Stellenbeschreibung

What youll do...

  • Creating a memorable guest experience for our guests that will leave them wanting to return for more.
  • Lead and manage a team of highenergy people who love our guests by setting and monitoring goals empowering and developing them and creating an environment where people can be themselves.
  • Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.
  • Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
  • Ensure that all hotel Standard Operating procedures are trained and adhered to also proactively identifying opportunities to improve and enhance processes and procedures.
  • Ensure a good relationship is maintained between Front Office Housekeeping Maintenance and F&B.
  • To be fully aware and competent in all health and safety procedures and policies.
  • To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
  • Achieve and maintain the highest possible levels of customer service to both external and internal customers forging longterm relationships with suppliers and contractors.
  • Assist the sales and marketing team with site inspections and be confident on the hotel facilities.

Qualifications :

What were looking for...

  • Most important is that you know how to provide a great and memorable guest experience whether its for someone staying with us or just stepping in for a drink or a bite to eat.
  • You have experience in a similar role or as an Assistant looking for further development with a demonstrable track record of excelling in Front Office operations and procedures.
  • You have experience of Micros Fidelio Opera or a similar property management system.
  • You have experience of monitoring and implementing Health & Safety procedures.
  • You will be required to work flexible shift patterns which will include days and nights weekdays and weekends to support the duty management team as and when required.
  • A natural at leading and managing others you lead by example and create an environment where your team can be their best self.
  • Individuals. Youre looking for a place where you can be you; no clones in suits here.
  • Passion for hospitality whether thats a drink a meal an event or a bed for the night.
  • Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
  • Youre not precious. We leave our egos at the door and help get stuff done.
  • Youre up for doing things differently and trying (almost) everything once.
  • You want to be part of a team that works hard supports each other and has fun along the way.

    • Additional Information :

    Whats in it for you

  • A competitive salary and eligibility to participate in our discretionary bonus scheme.
  • The opportunity to head up our Front Office function for an exciting hospitality concept that is new to Berlin.
  • Join an innovative fastgrowing international group thats committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team thats very passionate about creating great hospitality experiences and building a portfolio of brands.
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us.
  • Goes without saying but well feed you when on shift.
  • Great discounts across the entire Ennismore family.
  • Lots of opportunity to progress and switch it up as part of a global family of brands.
  • Extra time off to volunteer with one of our partner charities.
  • Regular team get togethers from our team drinks to our (pretty special!) biannual parties we know how to have a good time!
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact.

    • Remote Work : Employment Type :

    Fulltime

    Key Skills

    Office Manager Experience,Hotel Experience,Dentrix,Hospitality Experience,Dental Receptionist,Medical office experience,Office Experience,Dental Office Experience,Front Desk,Guest Services,Hotel Management,Eaglesoft

    Vacancy : 1