Junior Technical Support Specialist (Automotive)
Job Description
Our client, an automotive company, is recruiting for a Junior Technical Support Specialist (Automotive)to join their project in Germany.
Job Responsibilities :
Technical Support
Provide technical online and remote support for service partners (SNW, phone, video conference).
Offer on-site technical support for service partners.
Record and report quality issues.
Documentation and Training
Assist in translating, proofreading, and writing technical documents.
Support the training of service partners.
Provide technical advice in reviewing warranty claims.
Assist in conducting training courses.
Project Collaboration and Administration
Participate in technical preparations for the launch of new products.
Assist in developing a recommendation list for special tools.
Support projects and temporary tasks in the technical after-sales area.
Qualifications :
Completed training as an automotive mechatronics technician, preferably with further training in high-voltage and diagnostics.
Initial experience in troubleshooting, quality control, and warranty management in the automotive industry.
Strong analytical skills and experience in data evaluation.
Technical understanding and ability to diagnose and solve complex technical problems.
Good communication and teamwork skills.
Knowledge of quality assurance and process improvement methods is an advantage.
Independence and the ability to work in a dynamic environment.
IHRE AUFGABEN :
Modul 1 : Technische Unterstützung
Bereitstellung von technischem Online- und Fernsupport für Service Partner (SNW, Telefon, Videokonferenz)
Technische Unterstützung bei Service Partnern vor Ort
Erfassung und Meldung von Qualitätsproblemen
Modul 2 : Dokumentation und Schulung
Unterstützung beim Übersetzen, Korrekturlesen und Verfassen von technischen Dokumenten
Unterstützung bei der Schulung von Service Partnern
Technische Beratung bei der Überprüfung von Reklamationen Anträgen
Unterstützung bei der Durchführung von Schulungen Kursen
Modul 3 : Projektmitarbeit und Administration
Mitwirkung an technischen Vorbereitungen für die Einführung neuer Produkte
Unterstützung bei der Entwicklung einer Empfehlungsliste für Spezialwerkzeuge
Unterstützung von Projekten und temporären Aufgaben im technischen Bereich des After Sales
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