Senior Specialist, Product Operations - Logistics Service (all genders)

Job Description

We are on the lookout for an experienced Senior Specialist, Product Operations to join us on our journey in delivering amazing experiences.

Logistics Product Operations executes Delivery Hero's vision to always deliver an amazing experience by shaping global Logistics products into winning solutions, to serve our local entities and ecosystems, and to grow a sustainable business.

We have 3 core users in our Logistics ecosystem who are at the heart of everything we do : Customers who place orders for delivery, Vendors who accept & prepare orders, and Riders who deliver our orders.

If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!

You will own relevant business KPIs, product performance and product usage for different regions around the world

You interact with and support our operations stakeholders

You proactively find areas for improvement backed up by data, are innovative in seeking the best solution and execute in a timely and considered manner

You support the roll-out of new products and features in your region which are aimed at improving our users’ experience, business performance and operational efficiency

You provide management with regular performance reports, insights and presentations

Qualifications

You gained at least 3+ years of professional experience interpreting data in an analytics or data science role

You have a Bachelor’s degree in business, mathematics, engineering, science, economics or another analytical based subject

Strong knowledge of and experience with SQL and reporting tools (e.g. Tableau or Looker Studio)

You have solid exploratory analysis

You are highly passionate about data, with creative problem-solving abilities and an eye for detail

You are highly motivated and communicative, independent and pragmatic in handling business challenges

Highly curious and willing to question the status quo

Previous experience in the last mile industry in analytics, operations or product is a great plus

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

We offer 27 days holiday with an extra day on 2nd and 3rd year of service

Get moving and release those wonderful, mind-boosting endorphins : Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it : Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

Look up and go for it. We will support you in developing yourself and your career : 1.000 € Educational Budget, Language Courses, Parental Support

The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum : Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience.

Fostering this starts with hiring therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.