Service Delivery Specialist Opera / PMS (Hotel experience)

About HRS

HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

About the role

You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies in Germany. Implementing and providing support on the PMS products as well as HRS’s products. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.

ROLES & RESPONSIBILITIES :

• Participation in support / implementation of solutions for hotels, restaurants, spas and fitness clubs across the region
• Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases
• Ensure familiarity with new product releases as they become available
• Liaise with subject matter experts on client requests for enhancements and development
• Work with the support / implementation teams to ensure service level requirements are exceeded
• Conduct user training
• Perform other duties as requested or as deemed appropriate by management

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