Product Manager Customer Communication (f / m / d)

Product Manager Customer Communication (f / m / d) at Digital Charging Solutions GmbH | softgarden

View job here

Electrify your career!

We believe the future of mobility is electric! Join an enthusiastic international team with a common vision of the future of mobility and be part of transforming the automotive industry.

Charging needs to be simple and easy to use, therefore we focus on digitized and customer-oriented services.We develop white label public charging solutions for automotive OEMs and fleet operators. These services provide access to multiple networks of Charge Point Operators (CPO) and enable drivers of electric vehicles to find, use and pay for public charging in an easy and seamless way.

Since the beginning of 2019, Digital Charging Solutions GmbH has been part of the mobility joint venture between the BMW Group and Daimler AG. CHARGE NOW is a service of DCS and part of this joint venture, which aims to strengthen sustainable mobility together with FREE NOW.

Product Manager Customer Communication (f / m / d)

Full Time

Mies-van-der-Rohe-Straße 6, 80807 München

With Professional Experience

1 / 20 / 26

EUR 80000,00 - 100000,00

Meet the team

As Product Manager Customer Communication, you will take end-to-end ownership of one of DCS’ most important customer touchpoints : B2C customer communication. Your mission is to shape how we communicate with millions of customers across the full lifecycle - reliably, consistently, and at scale.

You will define and evolve a future-proof communication platform that connects product, technology, and content into a single, governed service. Working at the intersection of Product, IT, Commercial, and Operations, you will translate customer and business needs into platform capabilities, quality standards, and governance - from target group logic and testing enablement to content standards and send-out reliability, you will own the complete communication chain end to end.

By joining DCS in this role, you will have a direct and visible impact on the customer experience, shaping how customers perceive our products, brands, and reliability, while building a critical customer-facing service with long-term impact.

Make an impact by

• Owning and driving the end-to-end delivery of transactional B2C customer communication
• Defining and scaling a robust communication platform together with IT, ensuring reliability and long-term sustainability
• Establishing clear governance, approval criteria, and quality gates for customer communication
• Ensuring correct recipient targeting, testing readiness, and compliant send-out execution
• Setting and maintaining lifecycle-based content and brand standards across markets
• Leading cross-functional alignment across Product, Commercial, IT, and Operations to ensure consistent execution

Your profile

We offer

… and of course, the classics : delicious coffee & tea, fresh fruits and an office dog friendly environment

At DCS we acknowledge the value of diversity, promote equality and challenge unfair discrimination. We strive to create an inclusive work environment, safe for anyone regardless of their gender identity, sexual orientation, abilities, ethnicity or race. We have the clear goal of driving diversity and inclusion across all dimensions and treat each applicant with the same respect and consideration.

Get in touch!

Are you excited about shaping the future of e-mobility services?

Then send us your application (CV, earliest starting date, salary expectations and optional motivational statement).

Don’t worry if you don’t think you meet all requirements for this position. First and foremost, we value like-minded, passionate people who want to make an impact in shaping the future of e-mobility. We encourage you to apply and convince us why you would be a good fit in a cover letter.

We are looking forward to hearing from you!

Apply Online

View more jobs

Imprint | Privacy Policy

Powered by softgarden