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Fintech Helpdesk Agent

Fintech Helpdesk Agent

Cross Border TalentsBremen, Bremen, Germany
Vor 14 Tagen
Gehalt
120,00 € stündlich
Stellenbeschreibung

About the Client :

We are the leading mobile pointofsale (mPOS) company in Europe revolutionizing payment solutions for small businesses. Over the past 5 years weve expanded across 31 countries empowering merchants with a seamless card payment experience using our innovative smartphonebased device. With transparency in pricing and a commitment to customer satisfaction we continue to redefine the industry.

Role Overview :

Position : Customer Service Advisor

Location : Porto

Languages : German (Native) English (B2)

Key Responsibilities :

  • Provide exceptional customer support to Germanspeaking merchants via phone email chat and social media platforms.
  • Address inquiries and troubleshoot issues related to our products and services ensuring prompt resolution.
  • Collaborate closely with crossfunctional teams such as Sales and Marketing to enhance customer experience and optimize service delivery.
  • Contribute to the continuous improvement of customer support processes to maximize merchant satisfaction.

Candidate Profile :

  • Previous experience in a Contact Centre or Customer Service role is preferred.
  • Proficiency in using technology (smartphones tablets computers) with ease.
  • Fluent in German (native level) and comfortable communicating in English (B2 level).
  • Excellent interpersonal skills with a patient and customercentric approach.
  • Strong problemsolving skills with a proactive and persistent attitude.
  • Organized capable of maintaining composure in highpressure situations.

    • Training and Benefits :

  • Training : 30day program Monday to Friday 08 : 00 17 : 00.
  • Training Salary : Approximately 660 EUR net (subject to conditions).
  • Salary 22 978 EUR gross annually including :

    • Base Salary : 1271 EUR / month x 14 (gross) 17 794 EUR / year

  • Language adder (gross) : 100 EUR / month x 12 1200 EUR / year
  • Skill adder (gross) : 100 EUR / month x 12 1200 EUR / year
  • Attendance bonus (gross) : 100 EUR / month x 12 1200 EUR / year
  • Meal allowance : 6 EUR / per working day (paid in meal card) 1 584 EUR / year
  • Performance Bonus : Up to 120 EUR / month x 12 (gross)
  • Health Insurance : Provided after contract signing.

    • Work Schedule : Monday to Sunday 08 : 00 19 : 00 (with possible extension to 21 : 00).

  • Days Off : Rotating basis ensuring worklife balance.
  • Workload : Fulltime 40 hours per week.

    • Join us in reshaping the future of mobile payments across Europe. If you are passionate about technology customer service excellence and thrive in a dynamic environment apply now to become part of our energetic team!

    Joining deadline : 6 / Mar / 25

    Relocation support :

  • Relocation from outside of Portugal : Room in a shared apartment for a maximum period of 12 months with rent of 280 EUR with all utility bills included (discounted directly from the payslip)
  • Reimbursement of Airfare at the end of the 6th month of the contract up to 400 EUR in Economy class

    • Key Skills

    Computer Hardware,Mac Os,Active Directory,VMware,ConnectWise,HP Service Manager,Microsoft Windows Server,Mobile Devices,Windows,Help Desk,Operating Systems,Remedy

    Employment Type : Full Time

    Vacancy : 1