Training Coordinator

Join us!

Epiroc is a vital part of a sustainable society and a global productivity partner for mining and infrastructure customers. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization, and electrification. Its dedicated employees support and work closely with customers in more than you wish to make things happen? Be part of a truly international company? Be part of our team and make it happen as.

Essen | Department : Regional Business Line Parts & Services | Reporting to : Technical Support Manager

Are you an agile and hands-on individual who thrives in a dynamic environment? Do you have a customer centric approach and create more value by daring to think new? Do you like to always be ahead of competitors and to identify opportunities? We welcome you to join our Customer Center Europe West (Germany, Austria, Switzerland, Denmark, Netherlands, Luxembourg, UK, Ireland). In this role, you will closely collaborate with the other members of the management team and your key focus as Training Coordinator will be developing the technical competencies in the Customer Center Europe West.

Lead by inspiration

As a member of our team, you will rock this :

• Become the point of contact with divisional team related to (technical) training and competency.
• Develop or provide training modules based on the analysis of training needs in coordination with Global Training team.
• Involve the Business Line Managers, Technical Support Manager, Business Development Manager and Territory Manager in the analysis of training needs including monitoring of competency mapping, development, and implementation of a training strategy to ensure adequate (technical) support.
• Record all the technical training data that have been carried out, related to the achievement of the training quality objective, including the number of hours of training and the evaluation of results.
• Work cooperatively with all departments in a spirit of teamwork to address problem areas and stimulate sales.
• Produce a monthly report regarding training activities.

Strong Skills

Together we reach more, so your motivation is a constant further development of yourself and of us as your team. Your further skills and qualifications speak for themselves :

Personal Characteristic :

We are looking for an energetic, creative colleague with a solid understanding of applications, customers’ demands, products and processes of our markets. Be result oriented with the ability to meet tight deadlines and able to work under pressure, while keeping customer satisfaction focus on all times and who can demonstrate a successful track record of leadership in her / his previous roles. We require a proactive, structured Epiroc cultured person who listens and works with others to achieve the desired results by applying your knowledge of business, products, and applications to provide the most optimal solutions.

Life at Epiroc

By joining our team, you can expect an atmosphere of creativity, innovation, and workplace diversity. You will be a part of a group of skilled and helpful colleagues who live by our core values : Collaboration, Commitment, and Innovation. We work in a global environment with over different nationalities!

In addition to the fact that we have a culture that is characterized by development combined with having a good balance between work and leisure, there are some things that make us a little extra proud to work at Epiroc :

Global career opportunities

Further qualifications and development : do not hesitate to learn something new with our Epiroc University

Discounted leasing via Epiroc of technical devices and “JobRad”

Secured future due to employer-funded pension

BREAK PRO : program for short breaks and more moving opportunities during a working day

The more you give, the more you get. As you can see, you will profit from our rich offer including nearly every wish. If not? We continuously increase and improve our ranges – just contact us if you miss something.

In the countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries.