Customer Experience Manager:in in Teilzeit
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Studentenjob : Guest Relation / Reception Specialist (m / f / x)
as of now - part-time - in 20097 Hamburg, Germany
As Europe's largest Hostel chain a&By 2025, the company wants to be the first European hostel chain to be CO2 net zero - reducing its own ecological footprint to a minimum and offsetting the rest.
o Hostels has seen itself as an employer whose teams are formed regardless of origin, gender, sexual orientation, religion or ethnicity.
Are you looking for a permanent, part-time job? A hardworking and independent as Student Studentenjob : br>
We are looking for enrolled students, working students, temporary student workers, university students and technical college students who enjoy a part-time job in the hostel.
YOUR JOB
- You are the contact person for guests in the lobby and assist them with words and deeds
- You welcome our arriving groups, e.g. school classes, and familiarize them with the customs and procedures of the hotel
- For large arrivals you support the guests at the self-check-in and with the check-in preparation formalities
- The individual greeting and support of the guests at breakfast is part of your duties
- You actively collect guest feedback and encourage our guests to give feedback in the online rating portals
- You actively support at the reception (check-in / check-out)
- The regular control of the online rating portals is your task
YOUR PROFILE
- You are an enrolled student (m / f / x) with a valid certificate of enrollment for a full-time course of study
- You enjoy contact with guests and dealing with them
- You are an open person and approach people proactively
- Ideally, you already have experience as : Customer Service Representative or Customer Care Representative
- You have a high degree of commitment and independence
- You have very good German and good English skills
OUR OFFER
- Salary : 12,41€ / hour + night supplement
- 75% discount on private overnight stays in all a&o hostels
- Flexible shift schedulin g according to your availability
- attractive corporate benefits such as discounted leisure activities and events
- subsidized language courses
- support for your further education in the form of various trainings
- Mental Health : We offer you free and anonymous mental health coaching from our independent partner who will support you with professional, private and health-related challenges
- We work in jeans and a&