Air Freight Customs Import Operator

A Japanese logistics company is looking to appoint an engaged and delivery-focused Air Freight Customs Import Operator at their Amsterdam office. They offer its customers worldwide intermodal transport solutions utilizing air, ocean, and ground transport. You will work in a dynamic and international environment.

TYPE : Permanent, full-time

WORKING HOURS : Monday to Friday

SALARY : €3500 - €4,200 per month depending on experience

START : ASAP

LOCATION : Amsterdam Office, The Netherlands

AIR FREIGHT CUSTOMS IMPORT OPERATOR RESPONSIBILITIES :

OPERATIONAL RESPONSIBILITIES

• Compute duties, tariffs, price conversions, weight, and volume of merchandise
• Examine various documents including invoices, bills of lading, and shipping

statements to ensure compliance with federal and foreign regulations governing

the shipment, receipt, and documentation of • Schedule shipments and schedule when the shipment must be picked up

• Billing and offer rates
• Always develop and maintain excellent service to internal and external

customers

• Review and monitor shipment documentation for accuracy.
• Communicate with operations manager regarding progress and problems or

issues

• Maintain a flexible work schedule including outside normal business hours and

after hours on call rotation

• Assist in staff retention and training efforts

CUSTOMS RELATED RESPONSIBILITIES

• Respond promptly to customer inquiries regarding airfreight imports, providing

accurate information and resolving issues effectively

• Coordinate with customs officials, airlines, and other stakeholders to ensure

smooth and timely clearance of import shipments

• Assist customers with documentation requirements, such as customs

declarations and import licenses, to facilitate smooth cargo handling

• Track and update customers on the status of their import shipments, including

estimated arrival times and any delays or disruptions

• Handle customer complaints and concerns with empathy and professionalism,

working towards swift resolution and customer satisfaction

• Provide proactive communication to customers, keeping them informed about

any changes or updates related to their import shipments

• Collaborate with internal teams to address customer needs, such as arranging

special handling or delivery instructions for sensitive or urgent shipments

• Maintain accurate records of customer interactions, ensuring all relevant details

are documented for future reference and analysis

AIR FREIGHT CUSTOMS IMPORT OPERATOR IDEAL CANDIDATE :

• Has a background in the airfreight industry
• Has a positive and creative mindset
• Is entrepreneurial and enthusiastic
• All applicants for the Air Freight Customs Import Operator must have the right to work in the Netherlands as the Company is not able to offer visa support.