Support Engineer

Support Engineer

About us :

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same : Everyone deserves a chance to grow!

One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.

About the Position :

who provides end user support on-site, maintains hardware and fixes technical problems, provides first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident & problem managers and coordinates with remote teams for technical issues to investigate and resolve.

Responsibilities :

Application and OS Maintenance : Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions

• Diagnostic Troubleshooting : Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
• Incident and Problem Management : Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
• Performance Monitoring : Monitor and address performance-related issues.
• User Training and Advice : Provide advice, training, and corrections (permanent or temporary) to users.
• Documentation and Enhancements : Update or create documentation, manipulate data, and define enhancements.
• Collaboration : Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider

Required skills :

Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician , Desktop Support Specialist , or similar positions.

German & English language proficiency.

• Customer-Focused Support : Experience in a customer-focused end-user support function covering EUC and software / OS installations and support.
• Incident Resolution : Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
• Microsoft Product Knowledge : Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.

Interested candidates kindly drop a mail to : [email protected]