We run a small remote team (call center agents on Hubstaff + lead researcher / list builder + cold email outreach). You will be the ops coordinator who keeps everything moving : tasks, deadlines, handoffs, QA, and daily reporting.
Core responsibilities
- Set up and run our task hub (monday / Asana / ClickUp) as the single source of truth
- Assign tasks, chase deliverables, remove blockers, enforce deadlines
- Daily ops update to me (1 short message : output, blockers, next actions)
- QA spot-checks : lead lists + outreach readiness (required fields, email status, duplicates, notes)
- Keep SOPs + checklists updated (simple, copy / paste, repeatable)
- Basic reporting : calls / day, connects, list rows / day, % with verified emails, bounce / reply metrics
Tools (must be comfortable with)
Hubstaff, Google Sheets / Excel, Apollo (lists / exports), cold email tool (Instantly / Smartlead or similar), task hub (monday / Asana / ClickUp).
Nice to have
Basic understanding of deliverability (warmup, sending limits, bounce risk), simple data cleaning, structured SOP writing.
Working style
Direct, KPI-driven, fast follow-up. Youre not a note-takeryou push people to completion.
Hours
1020h / week to start (can scale). Remote.
To apply
Answer the 5 screening questions below. Short and specific.
Which task hub do you prefer (monday / Asana / ClickUp) and whyin 2 sentences? Describe how you structure : boards / projects, statuses, owners, due dates.Apollo : Do you use Apollo? Which subscription plan do you have (Free / Basic / Professional / Organization or other) and what can you do in it (exports, enrichment, filters)?Daily Ops Message : Write a sample daily update (max 8 lines) for this team :2 callers on Hubstaff1 list builder1 cold email operatorInclude outputs + blockers + next actions.QA Checklist : List the minimum required columns youd enforce for a lead list that will be used for cold email (keep it to ~1014 fields). Include email status and source.Deliverability sanity checks : If yesterdays bounce rate jumps from 2% to 8%, what are your first 5 checks / actions before we continue sending?