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Helpdesk Engineer - Transport company

L.E.A.SE. S.A.Konz, DE

Vor 30+ Tagen

Stellenbeschreibung

Function :

Reporting to the Level 1 Team Lead, the Help Desk Engineer is part of a small, young and dynamic support team mainly tasked with solving IS-related issues and requests for all end users across Europe.

Be the first point of contact for user’s requests, incidents or questions (administrative users and drivers) for the full scope of the IS : telecom, office tools, applications…
Answer user’s requests mainly through phone and email
Log all requests in the ticketing tool
Diagnose, troubleshoot, and solve issues based on existing procedures
Determine proper escalation for problems he cannot solve, sets priority
Propose resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset

Profile :

Degree in IS science is preferred

First experience in helpdesk

Pragmatic, analytical and problem solving skills

Very good customer service approach, at ease in verbal and written communication with non technical users

A strong team player able to communicate with technical and non-technical stakeholders

Curious and creative, autonomous and dynamic

Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies

Good Microsoft Office 365 knowledge

Fluent in German and English, French is an asset

Additional information :

Start date : ASAP

Contract : CDI

Place of work : Pétange area, Luxembourg

To apply :

Please send your application to Ms. Joséphine PARISSE : [email protected]