Customer Care Agent (f/m/x/d) - German + French + English speaking

Join the ride!

We are expanding our fleet, and with an increase in customers, we are looking for you to strengthen our Customer-Care-Team in full-time as a

Customer Care Agent (f / m / x / d) - German + French + English speaking

Your Mission

• You are our first point of contact for all our customers
• You help our customers to get out of tricky situations by supporting them around the topics : ongoing rental, our vehicles, functions of the app and payment options
• You take inquiries by phone, chat and email and solve them as quickly as possible during your shifts
• You are efficient in finding out how to solve issues to provide the best and most effective solution
• You filter important information and give detailed reports / feedback about malfunctions in the app or vehicles to your colleagues and other teams
• You understand that quality lies within the detail, hence accomplishing customer requests with accuracy in order to provide high-quality service is our priority at all times

Your Strengths

• You are a real problem solver and enjoy assisting customers in need
• You are very communicative and have excellent interpersonal skills
• You are ideally familiar with the use of customer support softwares
• You have working proficiency and communication skills in verbal / written German, French and English - Dutch skills are a plus
• You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team
• You know how to deliver a great customer experience and always go an extra mile
• You are empathetic and have a positive attitude with a desire to help our customers

Why MILES?

• Salary : Earn a gross monthly salary of €2,370.00, complemented by monthly performance-based bonuses and additional pay for Sunday, night, and holiday shifts.
• Shift plan : Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours.
• Retirement : Secure your financial future with our attractive pension plan.
• Mobility : Choose between monthly MILES credits or the Deutschlandticket.
• Fitness : Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being.
• Discounts : Access 1,500+ providers for discounts on sneakers, theater visits, and more.
• Home Office : Enjoy the flexibility of working from our office in Berlin and from home.
• Diversity : Join our diverse team of 50+ nationalities, with English as the primary language.
• Growth : We prioritize personal development through knowledge sharing and training opportunities with the support from our HR Team and the Team Leads.
• Amenities : Enjoy fresh coffee, beverages, fruits, snacks, and lunch during all-hands meetings.
• Social Impact : We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity

About us

MAKE EVERY DRIVEN MILE A SHARED MILE We are the largest car-sharing provider in Germany and also a provider of car subscriptions since the end of 2022.

At MILES, we believe in a world where mobility is shared, sustainable and accessible to all. With our offer, we create an alternative to private car ownership, reduce the number of vehicles on the roads and have a positive impact on urban are active in Germany and Belgium with our car sharing services.

You can find us in the following cities : Berlin, Potsdam, Hamburg, Munich, Cologne, Solingen, Düsseldorf, Duisburg, Stuttgart, Augsburg, Wuppertal, Ghent, Antwerpen and Brussels.

MILES subscription is available all over Germany.

WHAT ELSE IS IMPORTANT TO US At MILES, we embrace diversity and equality by fostering an inclusive environment that does not discriminate based on gender identity, religion, skin color, origin, nationality, disability, age group, or any other factor.

We believe that fair and respectful interactions with one another are intrinsic to our culture. Moreover, we recognize the importance of backing our words with concrete actions.

As part of our ongoing commitment, we are actively implementing measures to promote education and raise awareness within our organization.

Don't have a MILES account yet? With the code : JOINUS15 you will now receive 15€ starting credit when you register for the first time. Enjoy the ride!