Service Designer (f / m / d)

Are you seeking an exciting and challenging role in an international work environment? At the UX (User Experience) & CI (Customer Insights) team, we design meaningful experiences that delight our customers, impact their work positively and generate business value for Heidelberg Materials.

We’re recruiting an experienced  Service Designer (f / m / d)  to join our engaged team.

You will be located in the Headquarters in Heidelberg (Germany) and report to the Director UX & Customers Insights.

YOUR NEXT CHALLENGE

Critical thinker who can inspire digital teams and stakeholders to think through an ecosystem of products and services that seamlessly work together to provide an exceptional service to the end user.

Create a tangible understanding of the user needs and expectations by designing easy-to-understand customer journeys and service blueprints.

Analyze existing journeys in both online and offline channels, proposing solutions to drive business value.

Execute discovery and research with end-customers as well as internal stakeholders.

Identify process improvement opportunities and propose actionable insights.

Communicate ideas effectively to teams and stakeholders in simple, practical and engaging ways.

Collaborate closely with multi-disciplinary teams and colleagues in Research, Design, Engineering, Product and Business.

Lead and actively participate in fostering an appreciation for service design within the organization.

YOUR PROFILE

Minimum of 3 years of experience working as a Service Designer or similar role.

Thorough and grounded understanding of user-centered design principles.

Hands-on knowledge of experience mapping and service prototyping (e.g., customer journeys, service blueprints, storyboards etc.).

Researcher at heart, with knowledge of various learning and discovery UX methods (e.g. user interviews, ethnographic studies etc.).

Proficient in moderation and facilitation skills.

Proficient with virtual collaboration and visualization tools such as Miro, Mural etc.

Self-starter with strong project management and communication skills.

Fluent in English.

UX Portfolio, a plus.

OUR OFFER

We are convinced that only those who successfully realize their personal goals can also fully contribute professionally. That's why we offer you attractive benefits, such as :

Flexible working time models with up to 50% remote working within Germany

30 vacation days plus additional special vacation days

Attractive compensation with profit share / bonus , Christmas, and vacation payment

Multiple learning & development options : support of job-related further training, various technical and leadership development programs

JobTicket, JobBike and further special conditions and discounts for e.g., gyms

Company fitness room , various sports classes, health, and prevention campaigns

Individual onboarding with buddy program as well as various networking initiatives (Network of Women, International Network etc.)

Modern headquarters next to the river Neckar with ergonomic workplaces and height-adjustable desks

Canteen with discounted and healthy meals

Bicycle and underground parking with charging stations – for e-bike and car

• and much more.