UC Engineer

Are you passionate about cutting-edge communication technologies and want to lead high-impact, global collaboration initiatives? We are looking for a Senior Unified Communications Engineer , where you’ll shape the future of digital collaboration across our enterprise.

What You’ll Do :

• Lead the system-level configuration, administration, and maintenance of Microsoft Teams Meetings & Rooms (MTRs), Microsoft Teams Calling, Cisco Collaboration Suite, Webex Cloud, and Cisco / Poly Endpoints.
• Own the integration, testing, deployment, monitoring, maintenance, and upgrades of UC technologies in a multi-regional, geo-redundant architecture.
• Drive AV design and deployment for conference rooms, new buildings, and global office expansions.
• Maintain and optimize CVI integrations and cross-platform UC solutions.
• Create and maintain detailed documentation and standard operating procedures (SOPs).
• Troubleshoot and resolve L3 tickets, telecom, voice / video issues, and critical network incidents.
• Act as a key escalation point for our global IT Helpdesk and mentor L1 / L2 support teams.
• Deliver end-user enablement and lead Organizational Change Management (OCM) activities including brown bags, training sessions, and content development.
• Provide high-touch support to executives and VIP stakeholders.

What We’re Looking For :

Nice to Have (Stand Out With) :