Subscription Loyalty Manager

We are on the lookout for a Subscription & Loyalty Manager to join the Subscription & Loyalty team on our journey to always deliver amazing experiences.

Join the team driving brand growth and customer engagement across our markets. As part of our Marketing Team youll help shape strategies that build customer loyalty and optimize the effectiveness of our marketing investments. With each campaign and initiative youll play a key role in creating connections with millions of customers positioning Delivery Hero as a leader in the market.

Contribute to the longterm strategic roadmap for Delivery Heros subscription and loyalty programs identifying growth opportunities and areas for innovation

Work with global and regional teams to align subscription and loyalty strategies with business goals providing insights and recommendations to drive growth and customer engagement

Analyze market trends competitor strategies and customer data to refine the subscription and loyalty  offering and identify differentiation opportunities

Track key KPIs for subscription and loyalty programs and report on performance offering actionable insights to senior leadership

Guide regional teams in localizing subscription and loyalty offerings ensuring alignment with global strategy

Act as a thought leader advocating for the longterm potential of subscription and loyalty programs and educating teams on market opportunities

Qualifications :

Strategic Experience : 5 years in strategy roles management consulting or in other CoE functions with a focus on driving growth customer retention and loyalty across various business models

Analytical Mindset : Expertise in analyzing data market trends and customer behavior to inform decisions and optimize performance

Business Acumen : Strong understanding of how business models drive longterm revenue and customer loyalty with the ability to turn insights into actionable strategies

Leadership & Collaboration : Proven ability to influence senior stakeholders and align crossfunctional teams on key initiatives

Agility & Flexibility : Quick to learn adapt and manage multiple tasks in a fastpaced dynamic environment

InnovationDriven : Passion for identifying new opportunities and innovating to meet evolving customer needs

Growth Mindset : Focused on continuous learning and improvement with the ability to drive growth and adapt to new challenges.

Experience in LargeScale Programs : Experience managing largescale programs particularly in consumerfacing industries (e.g. ecommerce tech or services).

Business Strategy Expertise : Familiar with pricing strategies customer retention models and revenue growth techniques across diverse business models

Fluency in Korean is a plus

Additional Information :

Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

Make the most of our hybrid working model and join the team for facetoface connection and collaboration in our beautiful Berlin campus 2 days a week

We offer 27 days holiday with an extra day on 2nd and 3rd year of service

We will support you in developing yourself and your career growth opportunities : 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.

Get moving and release those wonderful mindboosting endorphins : Health Checkups Meditation Yoga Gym & Bicycle Subsidy

Cash. Dough. Cheddar. Whatever you call it well help you with it : Employee Share Purchase Plan Sabbatical Bank  Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan

The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum : Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.

Ready to join our team If youre excited to grow collaborate and be part of the worlds leading

delivery platform wed love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he / she / they) right from the start so we can address you respectfully from our first contact.

Remote Work : Employment Type :

Fulltime

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Vacancy : 1