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Fleet Front Office Agent DACH Commercial

Fleet Front Office Agent DACH Commercial

GoodyearCologne, NW, DE
Vor 3 Tagen
Stellenbeschreibung

Start something great today. Go Goodyear

Location : Germany / Cologne Remote work : Hybrid Organization :

Primary Purpose of the Position

  • Responsible for providing effective fleet customer and FOS vendor support with regard to total partner satisfaction and smooth operation of FOS processes.
  • Responsible for successfully driving the Helpdesk process including handling of possible disputes, prioritizing queries and ensuring timely back-office support (via Fleet Back Office team in Bucharest).
  • Working closely together with the Fleet Mobility Sales Team to provide system and administrative support. Partner with sales to support customer calls / visits and provide advice for existing / new contracts
  • Systems / processes specialist related to FOS. Conduct testing and support new system developments and process changes.

Main Responsibilities :

  • Ensure customer satisfaction and provide solutions; receive, handle and / or dispatch third parties queries (first level support)
  • Liaise and interact with GY Sales, Fleet Back Office and other departments as necessary and serve as primary contact in case of questions
  • Support training activities for new systems users internally and externally (associates, customers and service providers)
  • Support FOS testing of front-end and back-end system developments (ticket updates, provide test results…)
  • Ensuring that system entries (master data, contract data, pricing, billing..) are correct and in line with internal requirements, SOX requirements and other local requirements.

    • Education

  • Bachelor's degree in Business related field or extensive business experience

    • Experience

  • Minimum 3 years of experience preferably in Sales / Sales applications.
  • Working experience in sales call centers and / or tire business would be an asset.

    • Knowledge & Skills

  • Commercial attitude
  • Business Acumen for working with Sales, customers and Service providers
  • IT knowledge especially SAP applications and MS Office
  • Interest in Tire technology and Transportation business
  • Ability to work in a team.
  • Agility to deal with changing environment and customer requests.
  • Flexibility for occasional customer visits
  • Languages : Fluent in English & local language