Control Tower CX Consultant - Hamburg

The Control Tower CX Consultant is a Hamburg based position dedicated to a key client. The objective of the role is to guide mutli-carrier shipments across the world between origin and destination.

Key Responsibilities

Summary and analysis of business data to meet specific operational requirements.

Interpreting data insights to formulate actionable strategies and initiatives.

Creating and maintaining reports, dashboards, and visualizations to communicate analysis results effectively

Developing a deep understanding of our business, customer needs, and market drivers to translate data into actionable insights.

Designing customer-centric dashboards to meet evolving service needs.

Identifying business opportunities and predicting customer behaviors through statistical analysis.

Orchestrating execution and Financial Operations (FinOPS) across end-to-end logistics processes.

Leading and contributing to automation initiatives within the team.

Setting and monitoring key performance indicators (KPIs), indices, and internal processes.

Ensuring timely production and updating of data pipelines.

Cultivating strong working relationships with internal and external stakeholders.

Driving cost reductions through data-driven insights and automation.

Qualifications

Strong analytical and problem-solving skills with a focus on translating data into actionable strategies.

Proven experience in logistics or supply chain operations is mandatory

Proficiency in presenting data

Excellent communication and interpersonal skills, ability to challenge stakeholders when needed

Ability to work collaboratively in cross-functional teams.

We offer

• International experience working for the world´s leader, in a dynamic, global industry.
• Work with colleagues and clients across the world.
• Excellent training development opportunities and global career prospects.
• Enhance your communication, problem solving and relation building skills.
• Competitive salary and excellent bonus package.

Join Maersk

This role offers a unique opportunity to leverage data-driven insights and automation to optimize our logistics and service operations, driving efficiency and customer satisfaction. If you are passionate about transforming data into tangible actions and thrive in a dynamic, collaborative environment, we invite you to apply and become part of the Maersk team.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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