Seller Customer Service Agent – German speaker

Seller Customer Service Agent – German speaker Location : Lisbon, Portugal | On-site Employment Type : Full-time Languages : German + English Monthly salary : 1200 Euro gross Role Overview We are looking for German-speaking Seller Customer Service Agents to support sellers on a global digital platform. This role combines customer service and sales awareness , helping sellers succeed by providing guidance, support, and solutions connected to business development activities. Key Responsibilities Support sellers via inbound and outbound interactions Assist with account-related queries, tools, and platform usage Provide guidance to help sellers improve performance and results Apply sales awareness to influence seller success Maintain accurate records in internal systems Meet service quality and performance targets Schedule Monday to Sunday Shifts : 08 : 00–17 : 00 or 09 : 00–18 : 00 (rotational) 2 rotational days off Requirements : German + English fluency Minimum 1 year of experience in : Customer Service / Customer Support Telesales Account Management Customer Success Business development–related roles Sales mindset and ability to influence seller success (mandatory) Strong communication, negotiation, and problem-solving skills