Group Manager - Services Partnering w/m/d

Location: Germany - Kerpen, Germany - Stuttgart, Germany - Hannover, Germany - Hamburg, Germany - Frankfurt, Germany - München, Germany - Ludwigshafen, Germany - Nürnberg, Germany - Köln, Germany - Berlin, Germany - Dortmund, Germany - Heilbronn, Germany - Düsseldorf | Job-ID: 213509 | Contract type: Standard | Business Unit: Customer Success & Service Delivery

Life on the team

The Group Manager – Services Partnering will lead a team of International Partner Managers within Group Managed Services who develop and manage Computacenter's global services partner network. This role requires a highly motivated and experienced individual with a proven track record in team leadership, partner management and business development within the IT services sector.

What you'll do

• Manage a team of partner managers, providing coaching, mentorship, and performance feedback.
• Influence and contribute to the global services partner strategy aligned with Computacenter's overall Managed Services growth objectives.
• Build and manage a diverse portfolio of partners capable of delivering high-quality outsourced and out-tasked service outcomes.
• Identify, recruit, and on-board strategic partners, ensuring alignment with Computacenter's service standards and customer needs.
• Drive partner enablement programs to ensure partners have the necessary knowledge and skills to deliver Computacenter's services.
• Cultivate and maintain strong relationships with key stakeholders within partner organisations.
• Monitor partner performance and ensure adherence to service level agreements (SLAs).
• Deliver cost savings/avoidance to enhance Computacenter’s competitiveness and support growth.

Performance indicators

• Effective management and development of the partner managers.
• Effective cascade and delivery of the team’s objectives
• Partner performance against agreed SLAs and KPIs.
• Achieve annual cost savings/avoidance target.
• Growth in Managed Services revenue generated through partner engagements.

What you'll need

• Demonstrated ability to lead and motivate a team.
• Extensive experience in partner management
• Experience with contract negotiation and management.
• Experience working in a global, matrixed organization.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build and maintain strong relationships with key stakeholders.
• International business experience