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Microsoft Dynamics 365 (Senior) Product Owner (m / f / d) (279502)

Why Join Us?Berlin, Berlin, Germany

Vor 30+ Tagen

Stellenbeschreibung

At Riverty we believe that everyone should be in control of their own financial situation. Our shared commitment is to make financial solutions more innovative empathetic and userfriendly to empower financial growth for everyone. To do this we rely on 50 years of experience and the commitment of over 5000 creative minds innovators and explorers in 11 countries.

Are you ready

As part of our community you will have the opportunity to develop your skills and transform the world of finance together with us. We create an environment where you can evolve personally and benefit from our flexible working conditions and worklife balance.

We are seeking aMicrosoft Dynamics 365 Owner (m / f / d)to join our team at one of our locations in Mnster Berlin Amsterdam or Heerenveen. Be part of our mission to build the next generation of fintech! Together with you we build the most humancentric fintech. To enable everyones future financial growth.

Your key responsibilities will be :

Define and execute the longterm roadmap for Dynamics 365 Contact Center leading AIdriven automation initiatives to enhance operational efficiency.
Analyze licensing structures and operational costs implementing costsaving strategies and providing datadriven insights on cost reductions and automation ROI.
Act as the primary liaison between Operations Business Units and IT to align Dynamics 365 with company objectives and drive business process transformation.
Oversee the migration from legacy platforms to Dynamics 365 Contact Center ensuring seamless integration with other enterprise systems.
Stay ahead of Microsofts product roadmap manage relationships with Microsoft and external vendors and support contract negotiations.
Define and track key metrics provide reports on system performance and collaborate with IT and BI teams to monitor automation effectiveness.
Lead change management initiatives partner with training departments to develop training programs and oversee onboarding strategies to ensure effective use of Dynamics 365 capabilities.

What you bring on the journey :

Proven experience in defining and maintaining a longterm vision for Dynamics 365 Contact Center including bridging business IT and Microsoft partnerships.

Demonstrated ability to optimize licensing automation ROI and operational expenditures.

Experience leading platform adoption and automation awareness initiatives.

Expertise in Copilot Power Automate chatbots and virtual agents with a track record of identifying and improving case management and contact center workflows.

Proven ability to ensure seamless connections with back end system Confluence and other enterprise tools

Strong analytical and problemsolving skills with experience identifying bottlenecks inefficiencies and AI optimization opportunities and staying ahead of industry trends

Why Join Us

Scale AIpowered customer service automation.

Work with the latest Microsoft AI tools including Copilot Power Automate and Virtual Agents.

Act as the strategic link between business and technology influencing enterprisewide automation.

Drive efficiency and cost savings in customer service operations

EUR8

Key Skills

Bidding,Exploration,Apparel Merchandising,Adobe Dreamweaver,Courier Delivery,Airlines

Employment Type : Full Time

Experience : years

Vacancy : 1

Jobalert für diese Suche erstellen

Product Owner • Berlin, Berlin, Germany