Head of Global Bioprocess Service (m/w/d)

Your challenges

• Responsibility for global bioprocess services, including customer support organisation
  • Development and implementation of a sustainable global service strategy and new business models
  • Management and further development of international service teams (field service, technical support)
  • Ensuring excellent customer satisfaction by introducing and implementing sustainable measures to this end
  • Building and transferring application know-how to the service organisation, including global training for customers and service employees
  • Introducing innovative service and business models to maximise recurring revenues
  • Experience in the transformation of global units
  • Responsibility for global service policies, processes and quality standards in close cooperation with R&D, Logistics, Production, Marketing, Sales and Portfolio teams
  • Developing and implementing process improvements both within global services and in conjunction with adjacent departments
  • Developing new products and other innovations as a result of close cooperation with adjacent departments
  • Representing and positioning Bioprocess Service both within and outside the company

Your expertise

• University degree in engineering, industrial engineering or business administration, ideally with an additional MBA for technical degrees
  • Several years of proven experience in setting up and managing international service organisations (>50 employees)
  • In-depth understanding of sales, marketing and distribution management, ideally with industry knowledge of life sciences/laboratory equipment
  • International management experience in matrix organisations and multicultural teams
  • Very good knowledge of German and English
  • Strong leadership personality with strategic and entrepreneurial thinking, analytical skills and a clear focus on results
  • Strong communication skills, intercultural competence and motivational talent

Your benefits at Eppendorf

• Your work is meaningful. Together we contribute to improve human living conditions.

• We offer you creative freedom with a strong, international premium brand in the life science industry.

• Thirty vacation days per year and company-regulated special leave days are a given with us.

• With our flexible flextime framework and a working time account, you can plan your working hours individually and independently create a balanced work-life balance.

• We also offer you the opportunity to work remotely across Germany for part of your working time, tailored to suit your life situation.

• We provide you with a variety of social benefits, such as additional employer-funded retirement plans, a job bike, public transport subsidies, corporate benefits, etc.

• To deepen your knowledge and continuously develop professionally and personally, we offer you a wide range of freely selectable training sessions, participation in conferences, and access to learning platforms.

• With us, you will find a diverse, open-minded, and appreciative work environment with the latest technologies, methods, and tools in a setting that also invites networking.