Customer Support Representative

We are looking for a second-level Technical Customer Support Representativeto provide superior software support to our clientsbased in Germany.

Responsibilities :

Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values

Provide support for incoming queries and issues related to the companys proprietary software solutions & Keytech

Identify evaluate and prioritize end-user issues to ensure that inquiries are successfully resolved

Reproduce problems and create test cases in complex software setups

Adhere to established customer service and documentation standards

Solve and respond to support requests and escalate issues as required

Author edit and actively contribute to the improvement of knowledgebase articles FAQs and functional documentation related to Revalize proprietary software processes and procedures

Execute various support tasks including for example performing installations and setting up applications

Qualifications :

Two (2) or more years experience in customer-facing technical support or related field

Previous professional experience working directly with complex software (database and / or web-based object programming) customers to troubleshoot software issues

Previous experience providing application / technical support of SaaS applications; experience with one or more Revalize applications preferred

Language proficiency (spoken and written) in German and English required.

Analytical thinking skills to investigate and solve problems

Experience in dealing with customers and communicate in a professional way

Preferred skills and abilities :

Experienced in creating AI prompts

Experience in use of 3D CAD systems strongly preferred

Working knowledge of Salesforce and Atlassian Suite preferred

Thorough understanding of networking topologies & protocols preferred

Mac iOS and Android knowledge / experience preferred

Bachelors Degree or equivalent preferred

Ability to excel in a high-paced ever-changing environment

Additional Information :

All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.

Revalize designates standard working hours as 8 : 00 am to 5 : 00 pm Eastern Time (ET) for employees based in the United States and 08 : 00 to 17 : 00 Central European Time (CET) for employees operating within the EMEA region.

Qualified applicants will be asked to complete a 30-minute online pre-employment assessment as part of their application.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Experience : years

Vacancy : 1