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IT-Supporter (m / f / d)

IT-Supporter (m / f / d)

GULP – experts unitedBamberg
Vor 30+ Tagen
Stellenbeschreibung

Time for a change of scenery with a new job as an IT helpdesk employee ? Tell us your qualifications and wishes! We have contacts with top companies throughout Germany. Our colleagues at Randstad professional solutions will find the job you need for your happiness in a permanent position directly with a client from the IT sector in Bamberg . Send us your application documents online. We'll take care of everything else - completely free of charge for you, of course. We are proud of our open company culture and welcome every application.

Here's what our clients offer

  • Direct placement in attractive positions with reputable companies
  • Unique network with both large and medium-sized companies in the region
  • Appreciative and trusting support throughout the entire placement process
  • Intensive preparation for the interview with our client
  • Salary structure depending on qualifications and professional experience

Your tasks

  • Resolving faults and service requests via ticket system, telephone or e-mail
  • Qualification, analysis and prompt rectification of incoming IT faults
  • Installation, configuration and commissioning of client systems in the medical environment
  • On-schedule installation or removal and relocation of client systems
  • Creation of documentation and maintenance of the knowledge database
  • Routine administrative tasks, e.g. assigning authorizations, software rollouts and upgrades
  • Support for IT software and IT hardware products
  • Support in project work

    • Your profile

  • Successfully completed training
  • Professional experience in 1st and 2nd level support for hardware and software faults desirable
  • Confident handling of Microsoft operating systems (from Windows 7) and Microsoft Office (from 2010)
  • Good knowledge of current end devices in the client-server area, such as desktop PCs, thin clients, notebooks and mobile devices
  • Experience with ticket systems desirable, especially OTRS or KIX
  • Ideally experience with remote maintenance systems
  • High IT affinity and technical understanding
  • Excellent written and spoken German, knowledge of English an advantage
  • A high degree of initiative, commitment, flexibility and ability to work in a team
  • Above-average communication skills and strong service orientation