Looking for a Business Analyst for our Customer & Markets Team
As a Business Analyst specialized in digital, CRM and collaboration platforms, your role involves serving as a bridge between business stakeholders and technical teams to drive effective digital and collaborative solutions within the organization.
You will conduct thorough data analysis, identify system enhancements, and design and implement scalable and efficient processes within digital applications and the Salesforce CRM tool.
Your mission :
- Gather and analyse business requirements (and user feedback) with our
business teams in order to propose the to-be processes
Collaborate with stakeholders to understand their needs, and translating these requirements into effective CRM or digital solutionsLead the business workshop, document the analysis, collaborate with ProductOwners & support Enterprise and Solution Architects in the solution definition
Ensure global information consistency, quality and documentation & sharing in link with Enterprise Architecture objectivesParticipate at the whole activities within the IT team (refinement ofrequirements, preparation & execution test, build the solution, ...)
Collaborate with all teams involved by your feature team and manage thedependencies
Prepare test cases with business and assist business in the User AcceptanceTesting
Provide end-user support, defect management and occasionally training toensure seamless adoption and utilization of the Salesforce CRM platform .
Your Qualifications :
Degree in Computer Science, Management Information Systems orEngineering - BAC + 5
Good knowledge in Salesforce tool is an advantageExperience in Agile projectsPrior experience of business analysis with IT collaboration, with a proven ability to understand business issues and to structure business specifications,General knowledge of the banking products and servicesGood knowledge and understanding of the banking processesYou are fluent in written and spoken English and French.