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Operations Fulfillment Manager B2B fmd
aeydē GmbHBerlin, GermanyVor 9 Tagen
Stellenbeschreibung5 years of professional experience in operations fulfillment or supply chain management preferably in the fashion luxury or consumer goods sector. Academic degree and / or professional training in operations supply chain management or a related business field Proven track record of managing B2B logistics including experience with shipping customs documentation and 3PL coordination. Strong organizational and timemanagement skills to oversee multiple tasks and prioritize effectively during peak periods. Excellent communication and interpersonal skills for building relationships with clients stakeholders and 3PL partners. Strong proficiency in G Suite and / or MS Office applications experience with Oracle NetSuite or other ERP systems is a strong plus Handson mentality with a flexible and proactive approach; ability to multitask in a dynamic environment. Startup mindset with a cando attitude and a solutionoriented approach. Excellent communication skills in English (both verbal and written) German is a plus A modern office in the center of Berlin Onceperseason gift voucher to be used on Aeyde footwear and accessories Subsidized Urban Sports Club membership or Berlin Public Transport pass German lessons for international employees
Your tasks
- Act as the primary point of coordination for the B2B Operations & Fulfillment team ensuring seamless communication with internal stakeholders and 3PL partners.
- Oversee staffing and holiday planning to maintain uninterrupted operations and sufficient capacity during peak periods.
- Manage B2B inbound processing including system uploads coordination with 3PL partners and warehouse bookingin processes.
- Coordinate with B2B clients to ensure compliance with specific shipping instructions prepare shipping documents and labels manage customs submissions upload to client portals and oversee shipouts with the warehouse / 3PL.
- Ensure an exceptional customer experience by handling return requests and claims resolutions with efficiency and care.
- Proactively track B2B orders and golive dates to ensure deliveries are smooth and launches are ontime
- Collaborate closely with 3PL partners to ensure smooth operations high service levels and sufficient capacity allocation especially during peak periods.
- Drive continuous improvement of SOPs SLAs and KPIs to enhance efficiency reduce operating costs and maintain high service standards for B2B operations.
- Build and maintain strong relationships with internal and external stakeholders through structured engagement including monthly checkins quarterly reviews and onsite visits.
Your profile
Why us
Key Skills
Children Activity,Customer Service,B2C,Ale,JavaScript,Asic
Employment Type : Full Time
Vacancy : 1