German Travel Customer Advisor in Sofia

German-Speaking Customer Support Specialist Sofia, Bulgaria

Location : Sofia, Bulgaria

Languages Required : German (B2-C1 level) and English (B2-C1 level)

Work Schedule : Flexible shifts, including day and late shifts, with no night shifts.

About the Role :

We are seeking passionate and dedicated individuals to join our customer support team in Sofia. As a German-Speaking Customer Support Specialist, you will handle inbound calls, emails, and live chat inquiries from German-speaking customers, providing exceptional service and resolving various customer issues. This position offers an opportunity to work in a multicultural environment and develop your career in customer service.

Key Responsibilities :

Respond to and resolve a wide variety of customer inquiries via phone, email, and live chat.

Assist customers with account-related issues, troubleshooting, and general inquiries.

Provide professional and friendly support, ensuring a positive customer experience.

Collaborate with internal teams to ensure quick and effective solutions.

Maintain accurate records of customer interactions and follow up when necessary.

Requirements :

Fluency in German (B2-C1 level) and good command of English (B2-C1 level).

Excellent communication skills with a customer-focused attitude.

Strong problem-solving abilities and the capacity to work independently.

Flexibility to work in a dynamic environment with varying shifts, including weekends.

Previous experience in customer service is an advantage but not required.

Benefits :

Competitive salary with performance-based bonuses.

Comprehensive initial training and continuous development programs.

Relocation support, including accommodation and travel expenses if moving from another city or country.

Health and life insurance coverage.

Additional benefits such as a multisport card, transportation allowance, and meal vouchers.

Opportunities for career advancement within a global company.

About Sofia :

Sofia, the capital of Bulgaria, is a modern city with a rich history, offering a high quality of life at an affordable cost. The city boasts a vibrant cultural scene, numerous green spaces, and a cosmopolitan atmosphere, making it an attractive destination for both work and leisure.

How to Apply :

If you are passionate about customer service and meet the language requirements, we invite you to apply for this exciting opportunity. For more information or to submit your application, please contact Leslie Marquis at [email protected] .

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