Talent.com
Diese Stelle ist in deinem Land nicht verfügbar.
Customer Service Representative [English / French] (m / f / d)

Customer Service Representative [English / French] (m / f / d)

medic assist GmbHBochum, North Rhine-Westphalia, Germany
Vor 30+ Tagen
Anstellungsart
  • Quick Apply
Stellenbeschreibung

To support our customer service team in Bochum, we are looking for a team-oriented and dedicated individual with professional experience to start immediately. We are seeking someone who actively thinks along, contributes their own ideas, and is ready to help us develop and improve technical solutions to combat the number one cause of death – sudden cardiac arrest.

We are a medium-sized company in the medical technology sector based in Bochum, offering innovative life-saving solutions from the world market leader PHILIPS to our customers in Germany and worldwide.

Tasks

  • Responding to customer inquiries via phone and email in English and French.
  • Resolving customer issues and complaints in a timely and effective manner.
  • Managing and prioritizing customer service tickets to ensure prompt resolution.
  • Providing information about products and services to customers.
  • Documenting customer interactions and maintaining accurate records.
  • Collaborating with other departments to resolve complex customer issues.
  • Participating in training sessions and continuous learning to stay updated on product knowledge and customer service best practices.

Requirements

  • Fluent in English and French; knowledge of German is an advantage.
  • Previous experience in customer service or a related field.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in using customer service software and tools.
  • Ability to work independently as well as part of a team.

    • Benefits

  • A secure job in an internationally growing company in the expanding medical technology / IoT market as a full-time permanent position
  • An interesting and varied role in a friendly team
  • Excellent public transport connections and discounted company tickets
  • Flexible working hours with the option of flexitime
  • Possibility to work from home by arrangement
  • Modern office with air conditioning
  • Company training and development
  • Company events
  • Company phone (where applicable)
  • Free beverages
  • Free parking
  • Employee discounts

    • Are you ready to apply your skills in an innovative company? Join our team at Medic Assist GmbH and apply today!

    At Medic Assist , we are a forward-thinking service provider specializing in Automated External Defibrillator (AED) solutions. As pioneers in the realm of heart safety, we offer a range of services focused on the deployment, maintenance, and effective management of AEDs. With our robust global presence and commitment to local needs, we cater to various segments, ensuring optimum readiness for emergency cardiac situations. Our key offerings include the innovative SmartConnect system for AED monitoring, the secure SafeBox storage solution, and a comprehensive, worry-free subscription model. We take pride in our high-profile clientele, including industry leaders from Fortune 500 companies, reflecting our trusted reputation in the field of emergency health solutions.