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Senior Sales Engineer, MSP and Channel (m / f / d)

Senior Sales Engineer, MSP and Channel (m / f / d)

IGEL TechnologyBremen, Bremen, DE
Vor 30+ Tagen
Stellenbeschreibung

THE ROLE

As a Senior Sales Engineer, MSP and Channel (m / f / d) at IGEL, you will engage regularly with our MSP, Channel, and Distribution partners, as well as internal teams across the EMEA region. You will be part of a seasoned and motivated MSP & Channel Sales Engineering team, committed to sharing their knowledge to help you grow and achieve your goals. Working closely with the MSP & Channel Sales teams, you will be instrumental in IGEL’s MSP & Channel partner journey, executing Sales Engineering activities in various projects. A key component of this role involves training IGEL’s business MSPs, partners and distributors, both on-site and remotely. Expect to travel 2-3 weeks per month, for 2-3 days each week. A strong desire to learn and a proactive, “can do, want to learn” attitude is essential.

TASKS AND RESPONSIBILITIES :

  • Serve as the primary technical contact for our Managed-Services-Provider (MSP), Channel, and Distribution partners
  • Maintain clear and professional communication between our teams and partners
  • Coordinate team efforts and distribute partner requirements to MSP Teams, Channel Sales Teams, Channel Marketing, Sales Teams, Product Management, and Development
  • Build and sustain strong relationships with partners through virtual meetings and on-site visits
  • Provide education, enablement, and expansion of technical expertise for MSPs and Channel partners through technical training and webinars (remote and on-site)
  • Analyze the needs of MSPs and Channel partners to develop tailored technical solutions
  • Prepare, execute, and follow-up on technical product presentations and workshops independently
  • Establish cloud environments for MSPs and Channel partners to train and test IGEL’s software solutions
  • Monitor and track the certification status of MSP & Channel partners in the IGEL Academy
  • Coordinate PreSales resources in MSP & Channel partner projects as needed
  • Promote IGEL training offerings, additional IGEL services, and IGEL Certifications
  • Create and implement your own IGEL training concepts
  • Demonstrate our technology at industry events, tradeshows, and partner events
  • Utilize remote tools to demonstrate IGEL’s solutions and assist customers in troubleshooting issues
  • Resolve technical issues at the operating system level
  • Manage technical issues, solutions, and sales opportunity progress by creating cases within IGEL’s helpdesk system
  • Handle case escalations from partners to maintain momentum on sales opportunities
  • Continue your education by attending training sessions and reviewing technical documentation
  • Support IGEL Presales colleagues in their field activities, as needed
  • Travel as required

EXPERIENCE AND QUALIFICATIONS :

Personal skills :

  • Proven experience in Sales Engineering with MSPs, Channel, and Distribution partners
  • Highly skilled with extensive proficiency
  • Professional experience in Sales Engineering and consulting
  • Strong written and verbal communication skills, capable of effective interaction with engineers, sales teams, and management as well as excellent phone and email communication skills
  • Team player with the ability to build good working relationships at all levels
  • Flexibility, integrity, and strong problem-solving skills
  • Ability to simplify and explain complex technical issues
  • Effective listening skills and patience when dealing with customers, colleagues, and partners and strong note-taking skills
  • Quick adaptability to new technologies
  • Ability to multitask and work under pressure as well as positive work ethic
  • Fluency in German and English; additional languages are a plus but not mandatory

    • Technical skills :

  • Minimum of 6 years of Sales Engineering experience
  • Preferred working knowledge of Linux Operating Systems
  • In-depth knowledge of IGEL’s products and solutions, especially IGEL OS, the Universal Management Suite, and the IGEL Cloud Gateway, or other Thin Client / Endpoint operating systems is a plus
  • Proficiency in Windows Operating Systems
  • Experience with Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, and VMware Horizon environments
  • Knowledge of networking concepts, including TCP / IP, DHCP, DNS, AD, etc.
  • Understanding of solutions offered by IGEL’s technology partners