Technical Specialist - DTS

About the Opportunity

Job Type : PermanentApplication Deadline : 28 February 2026

Title Technical Specialist - DTS

Department Enterprise Service Management – TechHub

Location Kronberg, Germany

Reports To Technical Consultant

Level Assistant Manager

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Enterprise Infrastructure Services team and feel like you’re part of something bigger.

About your team :

Our team is part of Enterprise Infrastructure Services (EIS) team that provides support to Fidelity business units across the Locations. This is one of the most critical support team who supports everyone within the organization and manage End user IT Assets infrastructure as well as running projects and contributing to global projects. TechHub teams provide End-Users support to Fidelity employees and manages relations with internal functions, teams and assist them with their technologies support and requirements.

The broader organisation incorporates Enterprise Infrastructure Services (EIS) that the firm relies on to operate on a day-to-day basis including data centre, networks, proximity services, security, application Infrastructure, incident management and remediation.

About your role :

This role is part of the on-site representation for Desktop Services support in Germany. The job encompasses providing end to end support services with primary responsibility for hardware and software support services for IT technology matters in Fidelity’s offices in German and Austrian country locations, as a key member of the Regional European Technology Service team.

He / she is maintaining customer satisfaction through problem resolution, Service Level Agreements (SLA) and being the lead, focus of a localised technical team. The role involves exposure to other Technical Services technologies groups and requires a solid understanding of how these interact together and the processes for delivery. This is a hands-on role where technical skill and experience must be matched by an outstanding customer service ethic, as the team is completely customer facing.

This is a technical role, day to day includes :

• Operate at a departmental level. Work pro-actively instead of reacting.
• Work with limited supervision to achieve agreed targets and goals.
• Demonstrate either specialist technical knowledge, project skills and people management skills.
• Ensures that activities of direct & indirect subordinates support the overall area goals.
• Actively participate as a team member – share with colleagues’ knowledge, skills and experience of process, product, standards, and systems.

Your key accountabilities :

About you :

Feel rewarded :

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.