People Systems Analyst

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.

Speed is something we fight for every day at Intercom and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture all within a vibrant globally connected city thats close to our R&D hubs in Dublin and London. Its a place where the best of the best technical talent thrive and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering AI data science product and design. We believe this is the most exciting time to join be the founding R&D talent in the region and make a lasting impact as we build the worlds number one customer agent!

Whats the opportunity

Enterprise Systems at Intercom is the organization that enables us to operate to the standards of a high-performing high-growth scalable company.

Intercom is seeking an experienced curious and motivated People Systems Analyst to join our growing Enterprise Systems team. As a People Systems Analyst you will be responsible for managing and maintaining our HRIS platform ensuring its optimal performance and leveraging its capabilities to streamline HR processes. This role will involve collaborating with various stakeholders providing technical support and implementing system enhancements to meet the organizations evolving HR needs. The People Systems Analyst will play a pivotal role in enhancing HR data accuracy security and reporting capabilities. You will report to the Manager of People Systems

What will I be doing

HRIS Management :

• Administer and maintain the HRIS platform (Workday) ensuring data integrity system reliability and smooth functionality. Serve as technical specialist for Workday Core HCM Payroll Benefits Compensation Absence Time Tracking Security Reporting and Dashboards.
• Manage user access and permissions to ensure data security and privacy compliance.
• Demonstrates understanding with system architectures process flows and integrations involving various applications.
• Partner with cross functional teams to gather requirements design test and implement solutions for the business.

User Support :

Reporting :

Compliance and Data Security :

Training and Support :

System Upgrades and Implementations :

What skills do I need

As a People Systems Analyst you will play a pivotal role in leveraging technology to enhance HR processes empower data-driven decision-making and drive overall HR efficiency. If you possess a passion for HR technology and are eager to contribute to a forward-thinking organization we encourage you to apply and be a part of our team.

Benefits

We are a well treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!

#LI-Hybrid

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.

Required Experience :

IC

Key Skills

Fund Management,Information Technology,Conveyancing Paralegal,Corporate Sales,Asic

Employment Type : Full Time

Experience : years

Vacancy : 1