Working Student - Value-Added Service Operations (French Speaking) (m/f/d)

Online marketplaces have never been this awesome.

We are seeking a proactive and detail-oriented Working Student to join our Value-Added Service Operations

team. In this role, you will be supporting the day-to-day operations of our Installation Services, helping ensure smooth and efficient service delivery for our professional kitchen equipment sold on . This is a unique

opportunity to gain hands-on experience in operations management and customer service within a dynamic

and fast-paced environment.

Key Responsibilities :

• Data Consolidation : Collect and consolidate data for each installation service case from various back offices and Freshdesk into a central ticket system, ensuring up-to-date and accurate records.
• Issue Resolution : Identify and proactively address bottlenecks and issues in the service process by

coordinating with stakeholders such as manufacturers, service providers, delivery companies, customer

service, and customers.

Case Management : Manage complex cases involving multiple stakeholders, ensuring all relevant parties are

informed and updated, particularly in situations involving delays or replacements.

Example tasks include :

Investigating and resolving issues such as incorrect customer contact details or unidentified parcels at

service partners.

• Coordinating technical support requests between service partners and additional support teams.
• Ensuring timely communication to customers regarding delays or changes in service schedules.
• Customer Service Support : Act as a Level 3 support for customer service inquiries, providing advanced

assistance and resolving escalated issues.

Stakeholder Communication : Respond to inquiries from service partners, manufacturers, and customers,

ensuring effective and clear communication to resolve issues promptly.

You've got

• Language Skills : Proficient in French and English (both written and spoken).
• Customer Service Experience : Previous experience in customer service or a related field, such as working in restaurant service.
• Communication Skills : Strong interpersonal and communication skills, with the ability to interact effectively

with diverse stakeholders.

• Problem-solving : Excellent problem-solving abilities and attention to detail.
• Organizational Skills : Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Working Hours :

Flexible working hours, with a minimum requirement of 12 hours per week. More hours are preferred and can be arranged according to your availability and workload.

We've got

• Gain hands-on experience in the exciting field of Value-Added Service Operations
• Experience a supportive and collaborative work environment
• Opportunities for personal and professional growth
• Exposure to cross-functional teams and industry experts
• Flexible working hours to accommodate studies

About us

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best delight others.