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Working Student - Value-Added Service Operations (French Speaking) (m / f / d)

Working Student - Value-Added Service Operations (French Speaking) (m / f / d)

METRO Markets GmbHDüsseldorf
Vor 30+ Tagen
Stellenbeschreibung

Online marketplaces have never been this awesome.

We are seeking a proactive and detail-oriented Working Student to join our Value-Added Service Operations

team. In this role, you will be supporting the day-to-day operations of our Installation Services, helping ensure smooth and efficient service delivery for our professional kitchen equipment sold on . This is a unique

opportunity to gain hands-on experience in operations management and customer service within a dynamic

and fast-paced environment.

Key Responsibilities :

  • Data Consolidation : Collect and consolidate data for each installation service case from various back offices and Freshdesk into a central ticket system, ensuring up-to-date and accurate records.
  • Issue Resolution : Identify and proactively address bottlenecks and issues in the service process by

coordinating with stakeholders such as manufacturers, service providers, delivery companies, customer

service, and customers.

  • Case Management : Manage complex cases involving multiple stakeholders, ensuring all relevant parties are

    • informed and updated, particularly in situations involving delays or replacements.

    Example tasks include :

  • Investigating and resolving issues such as incorrect customer contact details or unidentified parcels at

    • service partners.

  • Coordinating technical support requests between service partners and additional support teams.
  • Ensuring timely communication to customers regarding delays or changes in service schedules.
  • Customer Service Support : Act as a Level 3 support for customer service inquiries, providing advanced

    • assistance and resolving escalated issues.

  • Stakeholder Communication : Respond to inquiries from service partners, manufacturers, and customers,

    • ensuring effective and clear communication to resolve issues promptly.

    You've got

  • Language Skills : Proficient in French and English (both written and spoken).
  • Customer Service Experience : Previous experience in customer service or a related field, such as working in restaurant service.
  • Communication Skills : Strong interpersonal and communication skills, with the ability to interact effectively

    • with diverse stakeholders.

  • Problem-solving : Excellent problem-solving abilities and attention to detail.
  • Organizational Skills : Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

    • Working Hours :

  • Flexible working hours, with a minimum requirement of 12 hours per week. More hours are preferred and can be arranged according to your availability and workload.

    • We've got

  • Gain hands-on experience in the exciting field of Value-Added Service Operations
  • Experience a supportive and collaborative work environment
  • Opportunities for personal and professional growth
  • Exposure to cross-functional teams and industry experts
  • Flexible working hours to accommodate studies

    • About us

    We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.