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Technical Support Engineer (m / f / d)
SigenergyBremen, GermanyVor 30+ Tagen
Anstellungsart
- Vollzeit
- Homeoffice
- Quick Apply
StellenbeschreibungBachelors degree in Electrical Engineering, Renewable Energy, or a related field. 3+ years of experience in technical support, troubleshooting, or field engineering. Hands-on experience with battery storage, solar, or power electronics. Strong customer service and problem-solving skills. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Proficiency in relevant software & CRM tools. Fluent in German and English.
Technical Support Engineer (m / f / d)
Location : DACH Region
Employment Type : Full-time
We are seeking a Technical Support Engineer to lead post-sales service operations for both C&I and residential energy storage products . This role ensures best-in-class customer support, oversees technical service teams, and drives service excellence.
Key Responsibilities :
- Oversee troubleshooting, hotline support, and service escalation.
- Provide remote and on-site troubleshooting for C&I and residential energy storage products.
- Conduct diagnostics and repair system faults efficiently.
- Support installers and customers with technical inquiries and service requests.
- Maintain detailed service records and reports.
- Participate in training sessions to ensure technical expertise in product solutions.
- Collaborate with R&D and product teams to improve product reliability.
- Ensure a high level of customer satisfaction and service efficiency.
Qualifications :