Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a German Speaking Customer Support Representative to work from the stunning locale of Greece! If you are passionate about delivering excellent customer service and enjoy working in a diverse, vibrant environment, this role is an ideal fit for you.
In this position, you will serve as the primary contact for German-speaking customers, assisting them with inquiries and ensuring they receive top-notch support. This is a fantastic opportunity to enhance your customer service skills while embracing the beautiful culture and lifestyle of Greece.
We seek proactive and motivated individuals ready to take on this new challenge. If you are committed to helping customers and contributing to a dynamic team, we want to hear from you!
Responsibilities
- Act as the main point of contact for German-speaking customers via phone, email, and chat.
- Provide accurate information about the company’s products and services while efficiently resolving customer inquiries.
- Ensure high customer satisfaction through friendly and professional service.
- Document all customer interactions and feedback accurately in the company system.
- Collaborate with team members to improve service quality and overall customer experience.
- Stay up-to-date with product knowledge and company guidelines to assist customers effectively.
- Adhere to established procedures to maintain service excellence.
Requirements
Fluency in German and English, both written and spokenPrevious experience in customer support is advantageous but not mandatoryStrong communication and interpersonal skillsProblem-solving mindset with a focus on customer satisfactionAbility to work independently and manage time effectivelyFamiliarity with customer service software and tools is a plusReliable internet connection and an appropriate home office setupA positive attitude, eagerness to learn, and adaptability to new challengesFlexibility to work various shifts as neededBenefits
Private Health InsuranceTraining & DevelopmentPerformance Bonus2 Extra Salaries Per YearFully Paid TrainingGreat SalaryFully Paid Relocation Package ( flight, transfer and hotel )