Description
Be empowered.
- Begin : Personalised onboarding program & staff accommodation subject to availability to support your start
- Belong : A family-like and diverse team from various nations with flat hierarchies and different areas of expertise where people support each other and learn from one another
- Become : Wide range of internal & external training opportunities individual development plans excellent career prospects and transfer options to our sister hotels
- Be connected : Numerous employee events and team-building activities to strengthen our Team Spirit
- Be honored : Holiday and Christmas bonuses discounted parking travel cost subsidies appreciation rewards employee referral program discounted stays and F&B discounts at over 9400 Marriott hotels worldwide
- Be well : Various wellbeing and (mental) health offerings Serve360 initiatives healthy meals in our staff restaurant and many opportunities for social engagement
Be you.
In the dual-brand hotel Sheraton & Marriott Frankfurt Airport Hotel two premium brands combine to form one employer! Have you already found your passion with all its facets Then start with us as a Lobby Ambassador (m / f / d). Two brands endless possibilities!
Your key responsibilities include :
You will welcome accompany and look after our guests in the lobby and ensure that everything runs smoothlyYou are the first point of contact for questions and concerns of our guestsYou will process guest requests such as reservations spa or cleaning services or special requestsYou coordinate with other departments (housekeeping technology security etc.) to efficiently implement guest requestsYou will assist with check-ins check-outs room changes and the Elite Arrival ExperienceYou operate the POS system take orders and serve food and drinks in the lobbyYou will deliver packages laundry or other items directly to guest roomsYou will help guests use technical devices such as printers PCs or Wi-FiYou document and resolve guest complaints professionally and empatheticallyYou pay attention to a well-groomed appearance of the lobby and ensure a welcoming atmosphereBe able.
You are a passionate host and keep a cool head even in stressful situationsIdeally you have some experience in guest service career changers with a service mentality are also welcomeYou are fluent in German and English any other language is a plusYou are flexible team-oriented and enjoy putting a smile on guests facesYou are confident in using digital tools and have a good technical understandingYou enjoy working in a team take on responsibility and contribute your own ideasBe connected.
We look forward to getting to know you!
Once we receive your application well get back to you promptly.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis such as disability origin religion sexual orientation or any other basis covered by applicable law.
Key Skills
Sales Experience,Marketing,Customer Service,Google Docs,Serving Experience,Retail Sales,Android,Product Demos,Event Planning,Events Management,Event Marketing,Dancing
Employment Type : Full-Time
Experience : years
Vacancy : 1