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Field Service Engineer (m / w / d)

Field Service Engineer (m / w / d)

Keysight Technologies Deutschland GmbHBochum, DE
Vor 10 Tagen
Stellenbeschreibung

Req ID :  27750

Responsibilities

The responsibilities will include, but are not limited to, the following :

  • Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner.
  • Manage and implement preventative maintenance (PM) and calibration schedules (on-site or return to Keysight) in conjunction with the customer’s production requirements.
  • Installation of hardware and software / firmware upgrades and service notes.
  • Supporting the Global Solutions Delivery team with involvement in on-site installation and commissioning of the complete solution.
  • Supporting regional project teams with support strategy planning and implementation.
  • Coordination of third-party service providers.
  • Work with cross-functional teams to address difficult repair situations and escalations.
  • Deliver customer training.
  • Determine and develop approaches to the varied assignments associated with this position.
  • Lead field service and support projects requiring coordination with other functions, customers and suppliers.
  • Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, application and facilities.
  • Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue.

Qualifications

Required Qualifications :

  • Bachelor’s Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent.
  • Fluent in German and English.
  • Valid driver's license with clean driving record; ability to travel via car and air is essential.
  • Flexibility to travel across Europe when required. The ability for short-notice travel is essential to this role. Note – this is a customer facing role, so travel will be required >
  • 50% of the time.

    Desired Qualifications :

  • Working knowledge of battery test technologies and solutions would be advantageous.
  • Electrical, Electronic and Electromechanical troubleshooting techniques and skills knowledge, with a focus on power electronics, high voltage / current systems and safety.
  • Previous on-site commissioning and / or service delivery experience desirable.
  • Good working knowledge of MS Windows OS, Linux and networking.
  • Strong organisational skills, with the ability to prioritise tasks in a logical manner.
  • Be self-motivated, with the ability to work with minimal supervision.
  • Ability to make decisions that favourably effect customer uptime.
  • Excellent written and verbal communication skills.
  • Ability to work in high-stress, mission critical situations.
  • Flexible working hours per customer commitments.
  • Requires general proficiency with tools, systems and procedures to accomplish job.