Req ID : 27750
Responsibilities
The responsibilities will include, but are not limited to, the following :
- Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner.
- Manage and implement preventative maintenance (PM) and calibration schedules (on-site or return to Keysight) in conjunction with the customer’s production requirements.
- Installation of hardware and software / firmware upgrades and service notes.
- Supporting the Global Solutions Delivery team with involvement in on-site installation and commissioning of the complete solution.
- Supporting regional project teams with support strategy planning and implementation.
- Coordination of third-party service providers.
- Work with cross-functional teams to address difficult repair situations and escalations.
- Deliver customer training.
- Determine and develop approaches to the varied assignments associated with this position.
- Lead field service and support projects requiring coordination with other functions, customers and suppliers.
- Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, application and facilities.
- Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue.
Qualifications
Required Qualifications :
Bachelor’s Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent.Fluent in German and English.Valid driver's license with clean driving record; ability to travel via car and air is essential.Flexibility to travel across Europe when required. The ability for short-notice travel is essential to this role. Note – this is a customer facing role, so travel will be required >50% of the time.
Desired Qualifications :
Working knowledge of battery test technologies and solutions would be advantageous.Electrical, Electronic and Electromechanical troubleshooting techniques and skills knowledge, with a focus on power electronics, high voltage / current systems and safety.Previous on-site commissioning and / or service delivery experience desirable.Good working knowledge of MS Windows OS, Linux and networking.Strong organisational skills, with the ability to prioritise tasks in a logical manner.Be self-motivated, with the ability to work with minimal supervision.Ability to make decisions that favourably effect customer uptime.Excellent written and verbal communication skills.Ability to work in high-stress, mission critical situations.Flexible working hours per customer commitments.Requires general proficiency with tools, systems and procedures to accomplish job.