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(Senior) UX Designer (M / F)

Banque Internationale à Luxembourg (BIL)Sarrburg, DE

Vor 9 Tagen

Stellenbeschreibung

Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is present in the financial hotspots that are Luxembourg, Switzerland, and China.

As a major player in Luxembourg's finance industry and as a signatory of the UN Principles of Responsible Banking, BIL is committed to handing over a responsible and sustainable bank to future generations.

Your next challenge :

Conduct comprehensive user research using qualitative and quantitative methods such as interviews, observations, surveys, and usability testing to deeply understand user behaviors and needs.
Work closely with, Product Owners and Marketing Teams to translate insights into actionable design strategies, informing the creation of user journeys, wireframes, and prototypes.
Play a pivotal role in bank initiatives aimed at delivering a consistent and intuitive user experience, contributing to the development and maintenance of a design system.
Partner with development teams to ensure that user experience recommendations align with technical capabilities and project budgets.

You will :

Be in charge of the execution of user research studies, including planning, recruiting participants, data collection, and analysis.

Utilize tools such as Google Analytics 4 to track and analyze website traffic, user behavior, and conversion paths.

Facilitate ideation workshops and design thinking sessions to generate innovative solutions.

Develop user personas, journey maps, and scenarios to guide design decisions

Contribute to the creation and refinement of user interfaces and design systems based on research findings.

Evaluate design solutions through usability testing and heuristic evaluations to ensure user satisfaction.

Your skills :

User Experience Research and Design

Master degree (Cognitive Science, Psychology, Human-Computer Interaction, or related field)

Familiarity with tools such as Figma, Agile Research, Maze and analytical software such as Google Analytics 4, Matomo, etc.

First experience as UX Researcher or Designer, experience in financial institution as a plus

Fluent in French and English

Strong sense for collaboration

Solid communication and interpersonal skills

Ability to synthesize complex research findings into clear, actionable insights is crucial

Independent spirit and operational autonomy, proactivity

BIL offers a broad range of challenging projects and a huge choice of career paths .We will assist you in finding the one that best meets your skills and expectations. Your personal development is our priority and we greatly encourage you to dive into different business areas for the broadest possible experience.

BIL is firmly of the opinion that diversity & inclusion contribute towards increasing the collective performance of the Bank. We are committed to creating a culture of inclusion that encourages individual development with equal opportunities for all.

NB : The selected candidate will be asked to provide an extract from the criminal record (no.3) as evidence of integrity and justified with regard to the specific needs of the position to be filled. Other documents will be collected, to the extent legally permitted, to perform background checks.