Customer Support Team Lead DACH (mfd)

As a Customer Support Team Lead for our DACH region youll build a strong team and shape staff behaviors to accomplish desired results. Youll coach our Support team staff to deliver exceptional customer service and play a collaborative role in growing and implementing standards and processes. This is a pivotal leadership role as we scale our German-speaking customer support operations.

Your mission should you choose to accept it:

• Supervise day-to-day operations of the DACH customer support team
• Perform periodic performance reviews facilitate career pathing and develop professional improvement plans
• Serve as point of escalation for your team and German-speaking customer base
• Identify knowledge gaps and eliminate them through additional training/coaching sessions
• Monitor SLAs analyze potential violations and implement preventative measures
• Lead by example while working as an independent contributor when needed

Youll be a great fit if you bring a few of the below with you:

• Fluent German and English essential for supporting our DACH customers
• 3 years in customer success with proven track record in support operations
• 1 years team leadership experience managing day-to-day support operations
• Outstanding communication skills both written and verbal
• Strong people skills and organizational abilities
• Experience with support platforms (Zendesk Intercom Freshdesk) preferred
• Hospitality tech or PMS experience is a plus

Key Skills
Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV
Employment Type : Full Time
Experience: years
Vacancy: 1