Site Lead - Cologne

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an experienced DMS (Document Management Services) Scanning Center Manager (SCM) to join our new DMS team in Cologne .

In this role, you will be responsible for the strategic leadership of the process group to fulfill business objectives and ensure long-term business continuity.

What You'll Do (Responsibilities)

In this role, you will :

• Strategic Leadership & Team Management : Provide strategic direction and lead the production and internal service teams at the Cologne location, including direct and indirect personnel responsibility.
• Internal & External Collaboration and Escalation : Act as a key interface to the sales field service, other locations, the Works Council (), and corporate staff departments (IT, HR, Finance, Customer Service, PM, Sales). You will also handle internal and external escalations.
• Customer Satisfaction & Global Standards : Ensure high customer satisfaction. Analyze, adapt, and implement global standards, considering local conditions.

What You'll Bring (Skills & Qualifications)

The ideal candidate will have :

Other Key Requirements :

What We Offer (Benefits) :

If you are ready to take strategic ownership of our new DMS Scanning Center in Cologne , build a dedicated team from the ground up, and ensure long-term business continuity, we want to hear from you!

Category : Operations Group