Enterprise Customer Success Manager (all genders)

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS's exponential growth since 2 serves over % of the global Fortune and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

BUSINESS UNIT

At HRS, we are redefining the way we work within our Business Unit Enterprise Soultions by organizing our business around industry-specific verticals. This structure enables us to deliver deeper value to our clients, foster closer relationships, and drive scalable, innovative solutions globally - from acquisition through to delivery.

By aligning teams around key industries such as Automotive, Manufacturing, Energy, or Financial Services, we combine deep sector expertise with functional excellence. This approach empowers our people to make smarter decisions, learn faster, and collaborate more effectively — all while staying laser-focused on delivering outcomes tailored to our customers’ unique needs.

POSITION

As an Enterprise Customer Success Manager (all genders), you will be the trusted partner to our existing top-tier corporate customers within a specific industry vertical. Working closely with a dedicated team focused on the same vertical, you will develop deep expertise in the unique travel needs of your customers and deliver tailored HRS solutions that maximize business value and enhance traveler satisfaction.

CHALLENGE

• Strategic Account Growth: Drive revenue from enterprise customers by aligning HRS solutions with their travel strategies, managing an existing portfolio within one industry vertical. Leverage structured sales methods (e.g., MEDDPICC) to qualify leads, manage pipelines, and execute targeted cross-sell and upsell strategies that expand account value, deepen client relationships, and deliver scalable growth.
• Customer Success & Delivery: Ensure smooth implementation and daily operation of HRS solutions tailored to each industry. Lead project rollouts, support contract negotiations, and continuously optimize clients’ travel programs using HRS technology and best practices.
• Relationship Management: Build strong partnerships with key stakeholders in target verticals. Position HRS as a trusted advisor by delivering value, strengthening collaboration, and identifying new opportunities for account expansion.
• Performance & Insights: Track key metrics, solution usage, and customer behavior to surface insights and opportunities. Provide clear, timely updates to both clients and internal teams to support ongoing improvement and alignment with strategic goals.
• Cross-Functional Leadership: Act as the main connection between enterprise clients and HRS teams globally. Coordinate with international colleagues to ensure seamless service, consistent standards, and successful delivery across regions.

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

• Experience: Several years of experience in B2B enterprise account management, ideally within large enterprise environments. Focused on growing and retaining existing customer relationships through a consultative sales approach. Industry experience in Travel, Procurement, Fintech, SaaS, payments, or similar software-driven sectors. Skilled in using structured sales methodologies (e.g., MEDDPICC or similar) to drive account expansion and long-term value.
• Domain Expertise: Strong technical understanding and commercial acumen to manage complex account needs. Advanced analytical skills to interpret customer data, identify upsell/cross-sell opportunities, and optimize account performance using CRM systems.
• Communication and Influence: Excellent communication, presentation, and negotiation skills at all organizational levels, including C-Level. Trusted advisor with proven stakeholder management and relationship-building capabilities.
• Drive and Adaptability: Highly self-motivated and customer-focused. Thrives in dynamic, fast-paced environments. Strong organizational skills with a proactive mindset and a track record of driving account growth and customer satisfaction.
• Language: Business fluent in German and English, both spoken and written.

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.
The role can be based in Germany with occasional travel.