Field service Engineer - Bayern

Join our client at the forefront of Medical Devices with this engineering role which could be the next jump in your career.

Proclinical is seeking a Field Service Engineer to support the installation, maintenance, calibration, and repair of in-vitro diagnostics (IVD) and laboratory equipment. This role focuses on ensuring high system uptime, regulatory compliance, and exceptional customer satisfaction through professional on-site and remote technical support.

Responsibilities :

• Install, configure, and validate diagnostic analyzers and automation systems following manufacturer guidelines.
• Conduct site readiness checks, utility validations, and safety verifications.
• Perform scheduled preventive maintenance to ensure optimal system performance.
• Diagnose and repair mechanical, electronic, and software-related issues.
• Respond promptly to urgent service requests and manage spare parts usage effectively.
• Provide remote and on-site technical support to operators and application specialists.
• Deliver basic user training for safe and effective equipment operation.
• Prepare detailed service reports, maintenance logs, and case records.
• Maintain accurate equipment data, including serial numbers, firmware, warranties, and service history.
• Report product issues, failure trends, and technical feedback to relevant teams.
• Manage personal inventory of spare parts, tools, and calibration equipment.
• Participate in training programs to maintain certifications and technical knowledge.
• Adhere to all regulatory, quality, and safety standards, including ISO 13485.
• Support audits, CAPA processes, and continuous improvement initiatives.

Key Skills and Requirements :