Croatian Speaking Customer Service Representative

Croatian Speaking Customer Service Representative

Location : Athens, Greece

Schedule : Monday Sunday, 09 : 00 19 : 00 (rotational shifts)

Contract Type : Fixed-term contract (8 months)

Salary : 1,200  Euro gross per month

About the Job

Are you a Croatian speaker ready for an international career move? Join a dynamic, multicultural team in Athens and support customers of a global travel platform. This role offers relocation support , paid training, and the opportunity to gain valuable international experience while living in one of Europe's most vibrant cities.

You will play a key role in delivering excellent customer service by assisting users with booking-related inquiries and ensuring a smooth, positive experience across all communication channels.

What You'll Do

Customer Support : Handle customer inquiries via phone, email, and chat

Booking Assistance : Support customers with reservations, changes, cancellations, and payments

Problem Solving : Resolve customer issues efficiently and professionally

Quality & Accuracy : Ensure accurate documentation and compliance with procedures

High-Volume Interaction : Manage multiple customer interactions daily with empathy and care

Team Collaboration : Work closely with colleagues to maintain high service standards

What You'll Bring

Language Skills : C1 / C2 level of Croatian and good level of English

Customer-First Mindset : Strong communication and problem-solving skills

Experience : Previous customer service or hospitality experience is a plus

Flexibility : Willingness to work rotating shifts

Professionalism : Calm, solution-oriented approach

Team Spirit : Comfortable working in a multicultural environment

Perks and Benefits

Relocation Support : Assistance with moving to Greece and settling in Athens

Competitive Salary : 1,200  Euro gross per month

Paid Training : Full onboarding and continuous support

International Work Environment : Multicultural and inclusive workplace

Career Development : Build valuable customer service experience

Lifestyle Opportunity : Live and work in sunny Athens