Remote Service Engineer Unified Communication (L2) (m / w / d)

Job Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Zur Unterstützung unseres Managed Service Teams suchen wir zum nächstmöglichen Zeitpunkt am Standort Berlin (Teltow) einen Remote Support Engineer Unified Communication (m / w / d) Level 2.

What you'll be doing

Ihre Aufgaben :

• Problemanalyse und Beseitigung von Störungen per Remote an CISCO Unified Communications Lösungen
• 2th Level Support - technische Unterstützung bei der Entstörung komplexer Systemkonfigurationen
• Pro­blem­ana­ly­se und Be­sei­ti­gung von Stö­run­gen an 3rd Party Applikationen
• Erarbeitung von Lösungsvorschlägen und Workarounds zur Umsetzung durch den Kunden oder einen Techniker vor Ort
• Bearbeitung und Be­treu­ung von technischen Eskalationen an den Hersteller
• Kundenbetreuung im Rahmen der bestehenden Serviceverträge
• Umsetzung von Standard und Non-Standard-Changes und anschließende Erfolgskontrolle
• Teilnahme an Schichtdiensten / Ruf - & Einsatzbereitschaften

Was Sie mitbringen :

Benefits :

Workplace type : On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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