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Operations & Fulfillment Manager B2B (f / m / d)
aeydē GmbHBerlin, GermanyVor 21 Tagen
Anstellungsart
- Quick Apply
Stellenbeschreibung5+ years of professional experience in operations, fulfillment, or supply chain management, preferably in the fashion, luxury, or consumer goods sector. Academic degree and / or professional training in operations, supply chain management or a related business field Proven track record of managing B2B logistics, including experience with shipping, customs documentation, and 3PL coordination. Strong organizational and time-management skills to oversee multiple tasks and prioritize effectively during peak periods. Excellent communication and interpersonal skills for building relationships with clients, stakeholders, and 3PL partners. Strong proficiency in G Suite and / or MS Office applications, experience with Oracle NetSuite or other ERP systems is a strong plus Hands-on mentality with a flexible and proactive approach; ability to multitask in a dynamic environment. Start-up mindset with a can-do attitude and a solution-oriented approach. Excellent communication skills in English (both verbal and written), German is a plus A modern office in the center of Berlin Once-per-season gift voucher, to be used on Aeyde footwear and accessories Subsidized Urban Sports Club membership or Berlin Public Transport pass German lessons for international employees
Your tasks
- Act as the primary point of coordination for the B2B Operations & Fulfillment team, ensuring seamless communication with internal stakeholders and 3PL partners.
- Oversee staffing and holiday planning to maintain uninterrupted operations and sufficient capacity during peak periods.
- Manage B2B inbound processing, including system uploads, coordination with 3PL partners, and warehouse booking-in processes.
- Coordinate with B2B clients to ensure compliance with specific shipping instructions, prepare shipping documents and labels, manage customs submissions, upload to client portals, and oversee ship-outs with the warehouse / 3PL.
- Ensure an exceptional customer experience by handling return requests and claims resolutions with efficiency and care.
- Proactively track B2B orders and go-live dates to ensure deliveries are smooth and launches are on-time
- Collaborate closely with 3PL partners to ensure smooth operations, high service levels, and sufficient capacity allocation, especially during peak periods.
- Drive continuous improvement of SOPs, SLAs, and KPIs to enhance efficiency, reduce operating costs, and maintain high service standards for B2B operations.
- Build and maintain strong relationships with internal and external stakeholders through structured engagement, including monthly check-ins, quarterly reviews, and on-site visits.
Your profile
Why us?
aeyde is a digital first, direct-to-consumer brand defining a new era of luxury.