NSI - Experienced Service Desk Agent - FR / EN

To reinforce our teams, we are looking for an  experienced Service Desk agent  speaking  French and English,

Your main responsibilities :

• Mainly in the financial field, you will have  to adapt yourself  to different situations by using your experience, your knowledge but also your colleagues advice
• Involvement in customer projects  will also be expected.
• More specifically, the following tasks will need to be performed :
• Support on  network  infrastructure,
• Call handling, tracking, dispatching, and escalation,
• Monitoring  critical systems,
• Participation to  infrastructure impro

Your profile :

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered 🤝 :

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.