IT support Engineer - Berlin

The job : IT Support Engineer Location : Berlin What you will do : Application and OS Maintenance : Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions Diagnostic Troubleshooting : Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices. Incident and Problem Management : Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software. Performance Monitoring : Monitor and address performance-related issues User Training and Advice : Provide advice, training, and corrections (permanent or temporary) to users. Collaboration : Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider Who you are : Incident Resolution : Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs). Windows 7 & 10 Support : Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM). 2 years experience roles likeHelp Desk Technician,Desktop Support Specialist, or similar positions. German Fluent C1-C2 Level & English language proficiency Driving license a must The Offer Competitive salary up to €39,000 Permanent full time contract. Location : Berlin Company car Interested? Send your CV to Let's have a chat to discuss about this or any other opportunities of your interests. We might have the job for you! #german #germany #berlin #germanspeakers #servicedesk #helpdesk #supportengineer #Supporttechniker #desktopsupport #LI-LM7 Skills : German IT Customer support Kundenbetreuung IT-Betreuung helpdesk