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IT support (m / f / d) hospital environment

GULP – experts unitedHamburg

Vor 30+ Tagen

Gehalt

50,00 € stündlich

Stellenbeschreibung

For our partner company in the healthcare sector, we are looking for an IT Supporter (m / f / d) to help set up and implement the internal service desk in a direct permanent position for the Hamburg location.

The company is a hospital and is looking for support in the optimization of IT services in the hospital environment

A start is possible immediately or at a later date .

Would you like to work at the internal service desk of one of the leading hospital groups,? Then send us your application!

Here's what our clients offer

The office can be located nationwide, preferably in the north of Germany.
Home office is possible up to 70-80%, project-related travel is required.
Varied and exciting field of activity in an expanding company in the healthcare sector.
Collegial and appreciative working atmosphere in a motivated team.
Flat hierarchies ensure fast decision-making processes.
Monthly non-cash benefits voucher worth 50 euros.
Company pension scheme with employer contribution
Corporate benefits (discounts and vouchers for sports, fashion, technology and more).

Your tasks

You will be involved in setting up and implementing an internal service desk to improve IT services in the hospital.

You are the central point of contact for all IT-related concerns of employees.

You will provide 1st level support by receiving, categorizing and processing requests via various communication channels (telephone, e-mail, ticket system).

For more complex technical problems, you will work together with the IT team on 2nd level support.

You are responsible for the complete documentation and tracking of all support requests in the ticket system.

You will train and support staff in the use of IT systems and software applications.

You will create and update knowledge databases and training documents.

You will identify recurring problems and develop solutions to improve the support process.

Your profile

You have completed training in the IT sector or have a comparable qualification.

You have experience in 1st and 2nd level support, ideally in a healthcare or hospital environment.

You have extensive knowledge of common operating systems (Windows, macOS) and network technologies.

You have excellent communication skills and a friendly manner when dealing with employees.

You have a solution-oriented way of thinking and keep calm in every situation.

You are a team player, but also work independently and in a structured manner.

Flexibility and the ability to work under pressure are your strengths, and you can adapt quickly to new requirements.

Your way of working is always customer-oriented, with the aim of ensuring employee satisfaction.

You are motivated to continuously develop your skills and keep up to date with the latest technology.