Salary : €80.000-€90.000
Location : Hamburg
Start : ASAP
Languages : German andEnglish
My client is looking fora General Manager who will be responsible for overseeing theday-to-day operations of the leisure club, ensuring exceptionalguest experiences, maintaining high operational standards, anddriving revenue growth.
This role involvesstrategic planning, team leadership, and fostering a culture ofexcellence.
KeyResponsibilities
OperationalManagement
- Ensureseamless daily operations, including facilities, activities, andcustomer service.
- Implement and uphold healthand safety standards.
- Oversee maintenance,cleanliness, and equipment functionality.
Financial and RevenueManagement
Prepareand manage budgets to meet financial targets.Develop strategies to drive membership sales, retention,and ancillary revenue streams.Monitorfinancial performance and provide regular reports tostakeholders.TeamLeadership
Recruit,train, and manage a team of staff, ensuring alignment with theclub’s vision.Conduct regular performancereviews and provide ongoing coaching.Foster acollaborative and motivated work environment.CustomerExperience
Maintainhigh levels of customer satisfaction by addressing feedbackproactively.Develop and implement programs toattract and retain members.Ensure premiumservice delivery in all aspects of the club.Strategic Planning
Identify and implement growth opportunitiesfor the business.Stay updated with industrytrends to enhance the club’s offerings andcompetitiveness.Collaborate with marketingteams to promote the club effectively.StakeholderEngagement
Liaisewith internal and external stakeholders, including vendors andcommunity partners.Report to owners or boardmembers, providing insights into operations andperformance.Qualifications andSkills
Provenexperience in leisure, hospitality, or fitness clubmanagement.Strong financial acumen withexperience in budget management and P&Laccountability.Leadership and team managementexpertise.Exceptional customer service andcommunication skills.Ability to develop andexecute strategic plans.Knowledge of healthand safety regulations.J-18808-Ljbffr