Assistant Service Desk Manager (m/f)

Our company located in the Metropolregion Nürnberg is a recruitment consultancy within the IT and Office staff environment. We work for small, medium and large scale enterprises in the North-Bavarian region and recruit well-qualified personnel on demand.

For one of our customers, a leading sporting googs manufacturer situated in Herzogenaurach, we are looking for an

Assistant Service Desk Manager (m/f)

Your tasks:

• Assist the Service Desk Managers in all daily operational tasks as listed below and act as a stand-in Day to Day monitoring of the external provider’s service delivery and SLA fulfillment
• Incident- and Problem Management
• Knowledge- and Quality Management internal and external service provider
• Point of contact for the Business user community in all IT-related inquiries
• Handling of escalations and interface between Business users, IT-departments and external Service Desk
• Provide a high level of customer service/satisfaction
• Creating and analyzing reports
• Arranging meetings and creating presentations

Your skills:

• Minimum 2 years of working in a large corporate IT-setting with experience in IT-Service Management and/or IT-Service Desk environments
• Experience working with a wide range of computer technologies and business solutions
• Non-expert but wide spread knowledge of PC, MAC, Business Applications and IT
  Infrastructure
• Excellent Communication- and English language skills in verbal and written form
• Strong analytical skill and understanding of reports
• Advanced Knowledge in MS Office

Sounds interesting? Then please send your application documents to info@berg-personal.de or visit our homepage www.berg-personal.de .

The Team of BERG Personalmanagement GmbH is looking forward to your application!