Consultant, Business Operations

Job ID : 34667

Job Location : Gurugram / Bangalore

Conduct descriptive analysis, generate insights, manage and implement projects, and contribute to the creation of reports and management information

Function : Chief Operations Office (COO)

Report to : Head, Analytics & Management information

Role Purpose

Provide Operational Performance Data Insights and Analysis by delivering Timely Inputs / Recommendation for Improvement in Business processes and Customer experience

Key Accountabilities

• Recommend Process / system changes basis the data Analytics
• Communication with the Stakeholders across operations to understand their requirements and provide Data Analysis accordingly.
• Provide Data Insight for different projects to enable right decision
• Deliver Customer specific reports and analysis for Ops SMT review meeting with Customer
• Automate daily reporting requirement through BO and deliver on time with quality
• Increase proportion of tickets raised through Colt Online
• Delivering our Customer Segmentation within Network Operations

Skills & Experience :

• Excellent knowledge of SQL (complex queries)
• Excellent knowledge of Qlik Sense / Power BI
• Good knowledge of VBA / VBS coding
• Excellent knowledge of advanced Excel (advanced formulas, data connections, pivot, charts etc.)
• High Level of Aptitude / Logical thinking
• Ability of find automation opportunity
• Data Science (Predictive Modelling, Machine Learning)

Education

A bachelor’s or master’s degree in a quantitative or a relevant field

About Colt

At Colt, we provide world-class network and voice connectivity across Europe, Asia and North America’s largest business hubs.

We’ve been specialists in our field for nearly three decades - and we've won awards for being a technology innovator and pioneer.

We go above and beyond to deliver extraordinary connections to help our customers succeed, and we have the industry leading net promoter score (NPS) to prove it.

What is it like working with us?

As well as our competitive salaries and incentive plans, we have lots of flexible benefits and local rewards packages. We also know that a work life balance is important, and our people say it’s one of the great advantages of working at Colt.

Inclusion is at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself as we believe that’s what helps our people to thrive.

We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status or place of birth.